WildChance Casino Privacy Policy

At Wild Chance, we are committed to protecting the privacy and personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access WildChance Casino, create an account, or use any of our services available at wildchance.com. By using our platform — whether through the WildChance login page, our desktop site, or the WildChance app — you acknowledge that you have read and understood this policy. We encourage you to review it carefully.

1. Who We Are

We operate WildChance Casino under a licence issued by the Curacao Gaming Authority. Our platform is available in multiple languages, including English and German, and we primarily serve players across European and Canadian markets. At WildChance, we act as the data controller for all personal information you provide to us. If you have any questions regarding this policy, you may contact us directly via the email address published on our contact page.

2. Information We Collect

When you interact with our services — including when you complete the WildChance Casino register process, make a WildChance deposit, or access the WildChance live casino — we may collect the following categories of personal data:

• Full name, date of birth, and contact details provided during registration
• Login credentials used for your WildChance casino login
• Payment information associated with deposits and withdrawals (e.g., card details, e-wallet identifiers, bank transfer data)
• Identity verification documents submitted for KYC compliance
• Gaming activity, session data, and transaction history
• Device information, IP address, and browser data collected automatically
• Communications you send us through live chat or email support
• Bonus and promotional engagement, including use of any WildChance bonus code or WildChance promo code

3. How We Use Your Information

We use the personal data we collect for clearly defined purposes. At WildChance, we process your information to deliver, maintain, and improve the quality of our services. Specifically, we use your data to:

• Create and manage your account following a WildChance casino create account request
• Process deposits, manage your WildChance cashout requests, and handle WildChance casino withdraw operations
• Verify your identity in line with our regulatory obligations under Curacao licensing requirements
• Apply bonuses, including your WildChance casino bonus, Loyalty Program rewards, and coin-based shop exchanges
• Provide customer support through live chat and email
• Send you promotional communications where you have opted in, including information about WildChance casino bonus code offers and recurring promotions
• Detect fraud, prevent money laundering, and ensure responsible gambling compliance
• Analyse usage trends to improve our platform experience

4. Legal Basis for Processing

We process your personal data on the following legal grounds. Our WildChance Casino operations rely on contractual necessity when processing data tied to account registration, payments, and gameplay. We also rely on legal obligations when performing identity checks and anti-money-laundering procedures. Where we send marketing communications, we do so based on your explicit consent, which you may withdraw at any time. In some cases, we process data based on our legitimate interests — for example, to prevent fraud or improve our platform security.

5. Sharing Your Data

We do not sell your personal information to third parties. However, at Wild Chance Casino, we work with trusted partners and service providers who support our operations. We may share your data with:

• Payment processors and financial institutions enabling WildChance casino deposit and withdrawal transactions
• Identity verification and KYC service providers
• Game software providers, including Pragmatic Play, Evolution, Playtech, NetEnt, and others integrated into our platform
• Marketing and analytics platforms, where consent has been obtained
• Regulatory and law enforcement authorities, where required by applicable law
• Technical infrastructure and hosting service providers

All third parties we engage are required to process your data in accordance with applicable data protection standards and our contractual instructions.

6. Cookies and Tracking Technologies

We use cookies and similar tracking tools on the WildChance online casino platform to ensure functionality, analyse traffic, and improve your experience. Our cookies help us remember your preferences, maintain your session after WildChance login, and measure the performance of our promotions.

Types of Cookies We Use

• Essential cookies: Required for the site to function, including session management after you log in
• Analytical cookies: Help us understand how players use our platform
• Marketing cookies: Used to deliver relevant promotional content, subject to your consent

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory obligations. At WildChance Casino, our retention periods are determined by anti-money-laundering legislation, gaming licence requirements, and financial record-keeping rules. Once the applicable retention period expires, we securely delete or anonymise your data.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Wild Chance:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request erasure of your data, subject to legal retention requirements
• The right to object to or restrict certain types of processing
• The right to data portability in a structured, commonly used format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the email address available on our contact page. We will respond to all valid requests within a reasonable timeframe.

9. Security Measures

We take the security of your personal data seriously. At WildChance Casino online, we implement technical and organisational safeguards including encryption, access controls, and regular security assessments to protect your information from unauthorised access, loss, or misuse. However, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your WildChance casino login and to keep your credentials confidential.

10. Children's Privacy

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has registered at Wild Chance Casino, we will immediately suspend the account and delete the associated data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features we offer — including updates to how we handle the WildChance bonus programme, the WildChance app, or new payment methods. When we make material changes, we will notify you through a notice on our platform or via email. We encourage you to review this page periodically. Continued use of our services after any updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data at WildChance Casino, please do not hesitate to reach out. Our support team is available via live chat, and our contact email address is published on the official contact page at wildchance.com. We are here to ensure your experience with us is safe, fair, and fully transparent.