WildChance Terms and Conditions

Welcome to WildChance. By accessing or using our website at wildchance.com and any of the services we offer, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. We ask that you read this document carefully before you proceed. If you do not agree with any part of these terms, you must not use our platform.

1. About Us

At Wild Chance, we operate an online casino platform licensed under the jurisdiction of Curaçao. Our platform offers over 13,800 games, including slots, live dealer tables, jackpot titles, blackjack, roulette, and more. We provide our services to eligible players in supported regions and make the WildChance casino available in English and German, with EUR as our primary operating currency. These terms govern your relationship with us and your use of every feature on our site, including the WildChance app, bonus offers, loyalty mechanics, and payment services.

2. Eligibility and Account Registration

2.1 Who May Use Our Services

To register a WildChance casino account and use our services, you must meet all of the following conditions:

• You must be at least 18 years of age or the legal gambling age in your country of residence, whichever is higher.
• You must not be a resident of any jurisdiction in which online gambling is prohibited by law.
• You must be acting on your own behalf and not on behalf of any third party.
• You must not already hold an active account on our platform — we permit only one account per person.
• You must not be listed on any self-exclusion register applicable to our operations.

2.2 Creating Your Account

When you complete the WildChance casino register process, you agree to provide accurate, complete, and current information. We reserve the right to suspend or permanently close any account where we determine that false or misleading details were submitted during or after registration. To create a WildChance casino account, you will be required to submit personal identification documents as part of our Know Your Customer (KYC) verification process before any withdrawal can be processed.

3. Deposits and Withdrawals

3.1 WildChance Casino Deposit

We accept a range of payment methods for funding your account, including bank transfers, debit and credit cards, e-wallets such as Skrill and MiFinity, paysafecard, Interac, and Bitcoin. All transactions on the Wild Chance casino platform are processed in EUR. We do not accept deposits made from accounts belonging to third parties. Minimum and maximum deposit thresholds apply depending on the payment method selected, and you should review these within the cashier section of your account.

3.2 WildChance Casino Withdraw and Cashout

We process withdrawal requests in accordance with the payment method chosen. WildChance cashout times vary by method, and we encourage you to allow adequate processing time. Before we release any funds, your account must be fully verified and all applicable wagering requirements must have been satisfied. We reserve the right to request additional documentation at any stage of the withdrawal review process. Requests that do not meet our verification or bonus clearance requirements may be delayed or declined.

4. Bonuses and Promotions

4.1 Welcome Package

At WildChance, we offer a four-stage welcome bonus package totalling 280% up to 3,200 EUR plus 800 Free Spins and 30 coins. The individual stages are structured as follows:

• First deposit: 100% up to 300 EUR + 200 Free Spins + 3 coins
• Second deposit: 50% up to 900 EUR + 200 Free Spins + 6 coins
• Third deposit: 60% up to 1,000 EUR + 200 Free Spins + 7 coins
• Fourth deposit: 70% up to 1,000 EUR + 200 Free Spins + 14 coins

The WildChance casino bonus is subject to terms that we may update from time to time. We strongly advise you to review the full wagering requirements, validity periods, and eligible games before claiming any stage of the welcome offer.

4.2 Ongoing Promotions and WildChance Promo Code

Our Wild Chance casino runs several recurring promotions, including weekend reload offers, a daily cashback of 5%, a VIP daily cashback of 7%, and a weekly cashback of 15% up to 300 EUR every Monday. A birthday bonus in the form of free spins is also available to eligible players. Where a WildChance casino promo code or WildChance bonus code is required to activate an offer, this will be clearly stated on the relevant promotion page. Codes that are expired, misused, or applied to ineligible accounts will be voided. We reserve the right to withdraw, amend, or replace any promotion at any time without prior notice.

4.3 General Bonus Rules

We do not permit the use of bonus funds for the purpose of exploiting our systems. Any account we determine to be engaged in bonus abuse, collusion, or fraudulent activity may have its bonuses forfeited and its account closed without recourse. All bonuses are subject to the specific terms attached to each offer, and where those terms conflict with this general document, the offer-specific terms shall take precedence.

5. Loyalty Program, Shop, and Achievements

Here at WildChance, we operate a comprehensive loyalty ecosystem comprising four interconnected mechanics: the Loyalty Program, the Bonus Shop, the Achievements system, and the Bonus Map. Coins are the internal currency of this system and may be exchanged in our shop for bonuses and free spins. Coins have no monetary value and cannot be withdrawn as cash. We reserve the right to adjust, suspend, or discontinue any element of the loyalty program at any time. VIP status entitles players to an enhanced daily cashback rate and may carry additional privileges at our discretion.

6. Responsible Gaming

We are committed to promoting responsible gambling across the Wild Chance platform. We provide a range of tools to help you manage your play, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. We encourage you to use these tools if you feel your gambling is becoming problematic. If you believe you may have a gambling problem, we urge you to seek help from an independent organisation such as GamCare or Gambling Therapy. We will not knowingly permit minors to register or access our platform, and we actively support measures to prevent underage gambling.

7. Game Fairness and Software

Our WildChance casino online catalogue is supplied by over 100 certified software providers, including Pragmatic Play, Evolution, Playtech, NetEnt, Play'n GO, Nolimit City, Hacksaw Gaming, Big Time Gaming, Yggdrasil, and many more. The WildChance live casino section is powered by Evolution, Ezugi, Pragmatic Live, and other certified live studios. All games available on our platform are subject to independent testing and operate using certified random number generation technology. We make no warranty regarding uninterrupted access to our games, and we accept no liability for any losses arising from technical failures beyond our reasonable control.

8. Prohibited Activities

When using our services, you must not engage in any of the following:

• Providing false or misleading information during WildChance casino register or at any subsequent point
• Attempting to manipulate game outcomes or exploit software vulnerabilities
• Using automated software, bots, or scripts to interact with our platform
• Opening multiple accounts or using another person's account without authorisation
• Using our platform in connection with any unlawful activity, including money laundering
• Attempting to circumvent our security or geographic access controls using VPNs or similar tools

We reserve the right to suspend, restrict, or close any account where we reasonably suspect a breach of these prohibitions. In such cases, we may withhold any funds pending investigation.

9. Amendments and Termination

We may update these Terms and Conditions at any time. Where changes are material, we will make reasonable efforts to notify you via email or an on-site notice. Your continued use of the WildChance casino login and our services following any such update will constitute your acceptance of the revised terms. You may close your account at any time by contacting our support team via live chat or the email address published on our contact page. We may terminate your account without notice if we determine that you have breached these terms.

10. Limitation of Liability

To the fullest extent permitted by applicable law, we exclude all liability for indirect, incidental, or consequential losses arising from your use of our platform. Our total liability to you in connection with any claim shall not exceed the balance held in your account at the time the claim arises. Nothing in these terms limits our liability for fraud, wilful misconduct, or any matter that cannot lawfully be excluded.

11. Governing Law

These Terms and Conditions are governed by and shall be construed in accordance with the laws of Curaçao. Any dispute arising out of or in connection with these terms that cannot be resolved through our internal complaints process shall be subject to the jurisdiction of the competent courts of Curaçao. We will always attempt to resolve complaints fairly and promptly through our customer support team before any formal escalation becomes necessary.

12. Contact Us

If you have any questions regarding these terms, your WildChance casino account, or any aspect of our services, our support team is available via live chat or by email at the address listed on our contact page. We aim to respond to all enquiries promptly and to resolve any concerns you may have with care and transparency. At Wild Chance, we are committed to providing a safe, fair, and enjoyable experience for every player on our platform.